Job Title: Customer Service Associate-Mail- REQ-29670

Position Type: Full-time - Regular

Shift: 10:30 am-3:00 pm

Pay: $16

Special Requirement: NA

Essential Functions & Responsibilities:

• Perform various Mail Centre activities (sorting, metering, folding, inserting, delivery, pickup, etc.)
• Lift heavy boxes, files or paper when needed
• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
• Demonstrate flexibility in satisfying customer demands in a high volume, production environment
• Consistently adhere to business procedure guidelines
• Adhere to all safety procedures
• Take direction from supervisor or site manager
• Maintain all logs and reporting documentation; attention to detail
• Participate in cross-training and perform other duties as assigned (Filing, outgoing shipments, etc.)
• Operating mailing, copy or scanning equipment
• Shipping & Receiving assistance, as needed
• Handle time-sensitive material like confidential, urgent packages
• Perform other tasks as assigned
• Provide backfill when needed
• Enter information daily into spreadsheets
• Sort and deliver mail, small packages
• Drive company vehicle to post office to pick up and drop off mail

Minimum Qualifications:

• Minimum of 6 months customer service related experience
• High school diploma or equivalent (GED) required
• Valid driver’s license required
• Keyboarding and windows environment PC skills required (Word, Excel and PowerPoint preferred)
• Experience running mail posting equipment a plus
• Excellent communication skills both verbal and written
• Lifting up to 55 lbs with or without accommodations
• Willingness and availability to work additional hours if assigned
• Willingness to submit to a pre-employment drug screening and criminal background check
• Ability to effectively work individually or in a team environment
• Competency in performing multiple functional tasks
• Ability to meet employer's attendance policy

Physical Requirements:

· Lifting up to 55 lbs with or without accommodations

Prior Helpful Experience May Include:

• Minimum of 6 months customer service related experience

Pay Disclosure:

"The pay range for this position starts at $16.00; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.”