The District:
Irvine Ranch Water District (IRWD) is a progressive, values-driven agency, with an international reputation for its leading-edge financial management practices, water recycling program, water use efficiency practices, water banking, urban runoff treatment, and energy generation and storage. Established in 1961 as a California Water District under the provisions of the California Water Code, IRWD is an independent special district serving central Orange County. IRWD provides high-quality drinking water, reliable sewage collection and treatment, ground-breaking recycled water programs, and environmentally sound urban runoff treatment to its customers. As an independent, not-for-profit public agency, IRWD is governed by a publicly elected five-member Board of Directors. The Board is responsible for the District's policies and decision-making. Day-to-day operations are supervised by the General Manager. Additional information can be found at the District's website: www.IRWD.com.

IRWD Corporate Values
Irvine Ranch Water District believes that its values drive the character, culture, and capacity of our organization. IRWD was built on values, and we weave them into the fabric of everything we do. Values are the ingredients in our recipe for both institutional and individual success. They are a code of conduct to promote positive outcomes for others and ourselves. They are more than words on a wall or a website. We live by them every day. We pledge to keep them relevant in an ever-changing world.

IRWD's employees enjoy working in a safe, supportive, and nurturing environment where they form strong bonds with fellow employees. To ensure effective communication and promote a collaborative team environment, employees report to work each day in the office or in the field, depending on their positions.

The Position

Under direct supervision, the Customer Service Field Technician will complete customer service field activities including collecting meter reads for billing and using IRWD’s Customer Information System. Provide turn on and shut off services to designated meters; perform service disconnects associated with non-pay accounts; install temporary water meters; perform field maintenance; verify new residential and non-residential tract release meter settings for billing and collect GPS data.

Summary of Duties

Qualifications

Education:

• High School graduation or equivalent is required. For degrees obtained outside of the U.S., an official equivalency evaluation is required.

Experience:

• Two (2) years of experience in a field/customer service environment, preferably in the water industry, public utility, or a similar environment required.
• Computer experience in a Windows based environment desired.

• Meter reading experience desired
  

• Ability to read blueprints required.

License and Certification:

• A valid Class 'C' California Driver's License required.

• Water Distribution Operator I certificate desired.

Additional Information

The physical and mental demands described below are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability and Interpersonal Communication

Mathematical Ability

Ability to add, subtract, multiply, divide, and calculate fractions, decimals and percentages.

Technology Ability

Proficient in the use of MS Office Suite (Word, Excel). Keyboarding abilities sufficient to perform the job.

Judgment and Situational Reasoning Ability

Ability to use good personal judgment and discretion, particularly when dealing with dissatisfied customers, in performing all job functions.

Physical Requirements

Ability to lift up to 50 lbs. on a routine basis. Regularly required to stoop, stand, bend, sit and walk.

Environmental Adaptability

Ability to work under seasonably uncomfortable conditions with exposure to environmental factors such as wildlife, toxic agents, traffic, equipment and machinery and non-permit required confined spaces.