Customer Service & Inside Sales Representative will work with customers relating to their needs for international transportation of cargo.

Responsibilities & Job Functions Include:

· Book shipments with the appropriate Air Carrier by examining destination, route, rate and transit time

· Verify cargo shipped can be coordinated and forwarded to the final destination

· Keep customers informed with forwarding notices and current status updates

· Address any service issues and liaise between carrier and customer with the information that is collected and accessed.

· Coordinate & expedite requests, time-specific and special requests

· Negotiate rates with carriers on ADHOC basis

· Benchmark freight rates

Customer Service Representative Required Qualifications

· Strong Customer Service Skills

· Ability to multi-task

· Decision making & problem solving skills

· Ability to prioritize and manage time

· Attention to detail and accuracy

· Team oriented

· Professional phone etiquette