Customer Service Manager
- BlueCross BlueShield of South Carolina
- Columbia, SC
- Full Time
- About 1 month ago
Salary
N/A
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Job Description
Summary
We are hiring a Customer Service Manager! In this role, you will be accountable for managing one or more teams responsible for customer service in a call center environment. You will manage the day-to-day operations and workload issues for staff. The ideal candidate will have analytical skills, pay strong attention to detail and have excellent decision-making skills. If this sounds like you, we would love for you to join our team!
Description
Logistics
This position is full time (40 hours/week) Monday-Friday in a typical office environment. Employees will work Monday - Thursday 8:30 AM - 5:00 PM and on Friday will report at 7:30 AM. This role is on site in Columbia, SC to our GPC building located at 17 Technology Circle.
What You’ll Do
- Organizes and manages customer service staff and/or customer service teams for a line of business or department. Assigns work to associates within the team(s). Assists staff by providing guidance and assistance with questions and problems encountered. Handles escalated or sensitive customer matters.
- Manages performance to ensure that individual productivity, quality and timeliness standards are met. Monitors individual and team performance to ensure all customer requirements are met or exceeded. Monitors and analyzes reports/statistics, processes, and resources to provide maximum efficiency and effectiveness for all functions.
- Ensures appropriate training for all associates to ensure that the most current guidelines are always being followed. Conducts coaching sessions to ensure development of staff within team. Conducts team meetings and communications to ensure consistency.
- Encourages, facilitates, and initiates process improvements. Ensures that the department is in compliance with all company and government regulations.
- Monitors expenses and prepares annual budget for team.
To Qualify for this Position, You’ll Need
- Bachelor's Degree (Equivalency not applicable for the Celerian Group. Bachelor's degree required.)
- Two (2) years of health related or customer service work experience.
- One (1) year of supervisory experience or 1 year of equivalent military experience in grade E4 or above.
- Excellent communication, decision making, analytical, and problem-solving skills.
- Excellent interpersonal, time management, and leadership skills. Superior customer service orientation.
- Microsoft Office.
We Prefer That You Have
- One (1) Year of Call Center Experience
What We Can Do for You
You are not alone. We are here to support you:
Our comprehensive benefits package includes:
- 401(k) retirement savings plan with company match
- Subsidized health plans and free vision coverage
- Life insurance
- Paid annual leave – the longer you work here, the more you earn
- Nine paid holidays
- On-site cafeterias and fitness centers in major locations
- Wellness programs and healthy lifestyle premium discount
- Tuition assistance
- Service recognition
What to Expect Next
After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with a recruiter to verify resume specifics and salary requirements.
Management will be conducting interviews with the most qualified candidates, with prioritization given to those candidates who demonstrate the preferred qualifications.
We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.
Some states have required notifications. Here's
more information
.
Equal Employment Opportunity Statement
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please e-mail [email protected] or call 1-800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.
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