Amrita Aromatherapy has been a leading supplier of organic essential oils for over 30 years. Located in Fairfield, we have a family-friendly work environment, a great employee discount and paid time off.

We are seeking a Customer Service Manager

Responsibilities:

- Manage customer service representatives and oversee their daily activities

- Develop and implement customer service policies and procedures

- Train new employees on phone etiquette, company policies, and procedures

- Handle escalated customer inquiries and complaints in a professional and timely manner

- Monitor customer service metrics and implement strategies to improve customer satisfaction

- Collaborate with other departments to resolve customer issues and improve overall customer experience

- Conduct employee performance evaluations and provide feedback for improvement

- Stay updated on industry trends and best practices in customer service

Qualifications:

- Strong communication skills, both verbal and written

- Excellent phone etiquette and ability to handle difficult customers with empathy and professionalism

- Strong problem-solving skills and ability to think critically in high-pressure situations

- Proficient in basic math calculations for handling transactions, refunds, and exchanges

- Previous experience in team management or leadership role preferred

- Familiarity with sales management principles and techniques is a plus

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Employee discount
• Paid time off

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work Location: In person