Large Healthcare client hiring ASAP in the Hillsboro, OR area. Job duties can be done REMOTE. However, must be able to commute into Hillsboro for equipment (laptop , monitor) pick up. Once completed essential job functions can be done at home.

Job Title: Call Center Representative

Location: Hillsboro, OR

Job Type: Full-Time 3-6 month contract

Job Description:

We are seeking dedicated and compassionate Call Center Representatives to join our dynamic healthcare team. In this role, you will be the first point of contact for our patients, providing exceptional customer service and ensuring their needs are met efficiently and effectively.

Key Responsibilities:

• Outbound and Inbound Calls: Handle outbound calls regarding account status and complaints, and manage incoming calls for inquiries and complaints. Direct calls for further problem resolution as necessary.
• Appointment Scheduling: Review medical charts to schedule, reschedule, or cancel appointments according to scripts and guidelines. Place calls for appointment reminders and quality measure outreach.
• Information Collection: Collect care-specific information for Primary Care or Specialty Care services. Review medical charts to gather information for messages to send to the healthcare team.
• Call Routing: Route incoming calls from patients, physicians, nurses, and other departments according to scripts and guidelines. Forward complex inquiries to appropriate personnel and take messages as necessary.
• General Services: Assist patients by providing phone numbers, facility directions, and office layouts. Handle departmental mail and correspondence with patients. Perform other related duties as needed.
• Registration: Verify insurance eligibility and update demographic information. Explain co-pays, cost shares, and other applicable fees. Create Guarantor accounts and complete pre-registration and pre-verification functions. Refer patients to financial counselors as appropriate.
• Practice Organization: Coordinate the referrals process, track referrals to specialty care, and request copies of films, CDs, test reports, and results from outside facilities. Coordinate schedules to maximize access and collect and organize data for ongoing reports.

Qualifications:

• Excellent customer service and soft skills
• Previous call center experience (minimum 1 year)
• Experience with HealthConnect is a plus
• Ability to use multiple screens
• Strong communication skills
• Critical thinking skills
• Proficiency in multitasking and computer skills

Why Join Us?

• Be part of a supportive and collaborative team
• Opportunities for professional growth and development
• Make a meaningful impact on patient care and satisfaction

If you are passionate about helping others and have the skills and experience we are looking for, we would love to hear from you!

How to Apply:

Please submit your resume here!