HireTalent - Diversity Staffing & Recruiting Firm

Customer Service Rep III

  • HireTalent - Diversity Staffing & Recruiting Firm
  • Lake Forest, IL
  • Other
  • 7 days ago
Salary
$20.62 / Hour

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Job Description

Job Title: Customer Service III

Location: Lake Forest IL 60045

Duration: 12+ Months + Possible extension/ FTE

Payrate : $20.62/Hour on W2

Shift timing : 9 AM to 5:30 PM


This position is fully onsite Interview preference video.


Job descriptions:

Hours over 40 will be paid at Time and a Half.

  • 3-5 year of experience is required and a 4-year equivalent college degree.
  • Takes inbound/outbound calls and emails to provide information to health care customers.
  • Utilizes a database to retrieve customer or company information.
  • Must be able to learn and follow detailed instructions, use a variety of resources, and possess good organizational skills to provide accurate information.
  • Must demonstrate patience, tact, empathy, and problem-solving skills with consistently good voice quality.
  • Can organize and handle calls and emails with speed and accuracy.
  • Can work with complex computer applications and resource materials.
  • Must be able to multitask and use critical thinking skills.
  • Must have proven skills in the following PC software products Microsoft software suite (Excel, Outlook, Word, Teams).
  • Preferred having SAP or some ERP experience and some background in the healthcare industry.


Top 5 skills:

  • Ability to problem solve and critically think
  • Able to multitask between different platforms, able to jump back and forth between customer calls and emails
  • Basic computing skills and understanding of Windows, Microsoft, and other frequently used computer systems
  • Must be able to follow standard operating procedures, but also know when to ask for help
  • Must understand the culture and be a good team player Skills sets previous worker did not have: • Unable to follow SOPs
  • Unable to switch between different type or orders/ customer needs
  • Must score an 80% or higher on all training assessments
  • Easily overwhelmed with workload

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