Overview
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to clients, utilizing excellent communication skills and a customer-centric approach.

Responsibilities
- Handle inbound and outbound customer calls professionally and courteously
- Assist customers with product inquiries, orders, account questions, billing, and other concerns
- Resolve customer complaints promptly and effectively
- Maintain accurate customer records by updating account information
- Utilize computer systems to track interactions and gather information
- Provide product recommendations and upsell when appropriate
- Collaborate with sales and technical teams to ensure customer satisfaction

Qualifications
- Proficient in computer use for data entry and navigating systems
- Strong verbal and written communication skills in English
- Prior experience in customer service, client services, or call center environment preferred
- Ability to type efficiently while on the phone with customers
- Excellent phone etiquette and active listening skills
- Sales experience is a plus
- Bilingual proficiency is advantageous

If you are a motivated individual with a passion for delivering top-notch customer service, we encourage you to apply for this exciting opportunity as a Customer Service Representative.

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Shift:

• Morning shift

Work Location: In person