SURESTAFF is immediately hiring Customer Service Representative for ePost Global in Itasca, IL. As a Customer Service Representative for SURESTAFF, you will timely and effectively

communicate with internal and external customers regarding all inquiries.

SURESTAFF is invested in their team members! All temp-to hire employees are offered competitive compensation $20-$23 per hour as well as a benefits package including health insurance (medical, dental, and vision). Generous referral bonuses are available upon hire.

Available shifts include Monday-Friday 8am -5pm -some overtime may be required

Responsibilities of the Customer Service Representative:

Build effective relationships with internal and external customers.

Act as a liaison for our facility and with the rest of our organization to ensure that all parties understand all

customer expectations including but not limited to the following: any SLA (service level agreements), job

requirements, schedule information, special instructions, delivery expectations, cost components, sell rates,

etc.

Answer and track all incoming customer inquiries/issues, owning and closing the issue. Provide regular

timely and thorough responses to ensure customer satisfaction, especially for escalated issues.

Schedule any pick-ups necessary for customers through the EPG Dispatch dept.

Analyze customer schedules to ensure we meet expectations

o Partner with internal departments to ensure alternative solutions are provided for the client if

expectations are at risk

Mentor/job shadow with all pertinent parties to ensure you are up to date with best practices and to

continue the growth and development in your current role.

Work with peers to ensure optimal flow of workload and coverage in the absence of others.

Travel potentially required.

Daily and weekend overtime is expected to manage escalated or high visibility issues

Meet all business unit goals and individual goals/metrics.

Must always demonstrate professional behaviors.

Perform other duties as assigned.

Required Qualifications of the Customer Service Representative:

logistics OR demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience.

Able to apply broad work experience and knowledge when analyzing complex problems.

Must be able consistently identify critical elements, variables, and alternatives to develop solutions.

Must be able to organize/prioritize existing resources and incorporate new information, as needed, to

implement the most effective solutions.

Able to communicate clearly and courteously with those who need to know of decisions/actions/problems.

Able to apply excellent business acumen and collaborative skills when resolving problems.

Able to apply excellent functional computer knowledge in utilizing Microsoft Windows, Microsoft Office

software (highly recommended to be at least highly proficient in Microsoft Excel), MAC, or other technical tools in completing assignments.

Able to apply expertise in all the tools or applications used to complete work assignments.

Able to mentor junior level team members in the use of tools and/or systems in the position.

Requires excellent communication skills with ability to state messages in a clear manner by using language

that is easy for others to understand.

Able to explain programs, policies and procedures in language that is understood by others.

Must be able to modify communication style both formal and informal to match the appropriate level of the

audience targeted.

Requires strong understanding of the impact of a message on the organization or customer.

Able to write with the clarity and precision necessary for the work being performed.

Additional job requirements may be listed on the staffing requisition.

About SURESTAFF:

Founded in 1998, Surestaff operates 39 branch offices and 24 workforce onsite solutions in Illinois, Texas, Wisconsin, Indiana, Tennessee, Mississippi, Michigan, Florida, Ohio, and Georgia; with an estimated 2023 revenue of $295 million, it was recently named one of the largest staffing firms in the U.S. by Staffing Industry Analysts (SIA).

Surestaff specializes in light industrial staffing serving logistics, manufacturing, distribution, and production clients. It offers temp, temp-perm, direct hire, and onsite workforce solutions. The company has been named five times to Crain’s Business as one of the largest and fastest growing privately-held companies in Chicago. Surestaff is a portfolio partner company of Austin, TX-based private-equity group Owner Resource Group (ORG).