Title: Inbound customer service

Location: Warwick, RI

Duration: 6+ months

Inbound customer service role for Defined Benefits/Retirement Income Solutions Dept.

***Training will be onsite as well as nesting, then remote with the exception of coming into the office once per month***

Required Experience:
1-2 years call center experience, or equivalent experience (office experience)
1-2 years experience with Windows based operating systems (MS Office, Suite, etc.)

The role will include customers calling to learn about their defined benefit pension, customers calling to start their pension benefits, for account maintenance (direct deposit changes / address changes), assisting family members & beneficiaries within claims process and answer account information. Role requires processing and strong ability to navigate Windows based operating systems.

Strong customer service focus is a must. Ability to convey complex topics to clientele. Work to remove roadblocks to customer requests & educate customer on the correct process for receiving information. Licensing not required for role. Warwick, Rhode Island location required.

MANDATORY: Training is on-site. Nesting and quality assessment will be on site. After successful completion of quality certification/assessment, position will be remote. Training is 3 weeks and then nesting is 2 weeks, so 5 total weeks in office.
Agent experiencing system issues at home office will be required to travel to Warwick office until system issue/outage corrected.

Requirements: "Ability to attend training, nesting at Quaker Lane, Warwick RI office
* Ability to work from home which includes high speed internet and a quiet place to work that is secure. (Hotspots are not allowed high internet speed is required)

* Able to use video during interview and training.

*An ability to work during the hours of operation of Monday-Friday, must be flexible in regard to shifts worked, which may change based on business needs. ** "

* NO time off planned during training until end of nesting Timeline

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.