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DEPT OF TRANSPORTATION
Driving the future of transportation with a diverse and innovative team!
CUSTOMER SERVICE REPRESENTATIVE 1 & 3
Job Location:
Address: 3565 S BROADMONT DR
City: TUCSON
Posting Details:
Salary: $16.0424 - $18.0807 / HR
Grade: 16
Job Summary:
This is a customer service position working with the public to provide motor vehicle services including licensing, titling, testing, and permits at a local MVD field office. This position is also responsible for the timeliness and accuracy of work products, security, and validation of documents, and works in coordination with Arizona Revised Statutes and Department of Transportation policies and procedures.
Job Duties:
Essential Duties and Responsibilities include but are not limited to:
Knowledge, Skills & Abilities (KSAs):
Knowledge of:
Or the ability to learn ADOT MVD rules, regulations, processes, and procedures. Knowledge of or the ability to execute customer service principles and best practices
Skills in:
Communication both verbal and written with a customer-centric focus.
Typing or keyboarding at a rate capable of keeping pace with expected productivity for CSR.
Ability to:
Adapt and embrace a changing environment, processes, and procedures.
Stand or sit for long periods and work outside when necessary.
Excel in an office environment including operating a PC, proprietary MVD software, and other office equipment.
Selective Preference(s):
CSR 1 - Ideal candidates will have some experience in customer service, cash handling/payment processing, and data entry
CSR 3 - 1-year previous MVD experience in T/R and DL with successful completion of training and adherence to performance standards
Pre-Employment Requirements:
Must have and maintain a valid Arizona driver's license.
If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11): Driver’s License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits:
Retirement:
Mandatory participation in the Arizona Retirement System (ASRS) is required.
Contact Us:
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712-7279. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.