At CareFactor, we are dedicated to partnering with our customers to provide all
their benefit needs while exceeding expectations.

Our service-focused environment is committed to respecting our customers and treating them as people, not numbers.

Customer Service Representative
The Customer Service Representative (CSR) provides effective customer service by establishing a working relationship with internal and external customers through communication via mail, email, or telephone.

Responsibilities:

•  Determines needs by asking customers detailed questions.
•  Answers inquiries by clarifying desired information; researching, locating and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions
•  Escalating unresolved problems
•  Maintains call center database by entering information.
•  Reviews, answers and resolves any issues for all inquires from the online support website.
•  Returns voicemail calls; answering and resolving all inquires from customers.
•  Generates correspondence to secure additional customer information to resolve customer disputes.
• Creates letters, and miscellaneous correspondence.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

​Qualifications:

• Previous experience in customer service, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills