Customer Service Representative (CSR) – Full-Time Opportunity 

Are you passionate about helping others and providing exceptional customer service? Do you thrive in a fast-paced, dynamic environment? If so, we have an exciting opportunity for you! 

Position: Customer Service Representative (Full-Time)

Salary: $50,000 - $68,000 per year + Commission
Employment Type: Full-Time

Why Work With Us?

• Competitive Salary: Earn between $50,000 and $68,000 per year, with the opportunity to earn additional income through commission.
• Comprehensive Benefits Package: Enjoy health, dental, and vision insurance to keep you and your family healthy.
• Career Growth Opportunities: We believe in promoting from within and providing our employees with the training and resources they need to succeed.
• Flexible Working Hours: Our clients offer flexible schedules to help you balance work and personal life.
• Work-Life Balance: Generous paid time off, including vacation days, sick leave, and paid holidays.
• Supportive Environment: Be part of a team that values collaboration, communication, and mutual support.

Key Responsibilities:

• Provide exceptional customer service by addressing inquiries and resolving issues promptly and professionally.
• Handle customer complaints with patience and empathy, ensuring customer satisfaction.
• Process orders, forms, applications, and requests accurately and efficiently.
• Maintain and update customer records in our database.
• Work collaboratively with other team members to meet and exceed customer expectations.
• Meet or exceed performance targets, including customer satisfaction scores and response times.

Requirements:

• Previous customer service experience is preferred, but we are willing to train the right candidates.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving skills and a positive attitude.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• High school diploma or equivalent; additional education or certifications in customer service is a plus.

How to Apply:

If you are ready to take your career to the next level and join a team that values your contribution, we want to hear from you! Apply now by submitting your resume and a brief cover letter explaining why you would be a great fit for this role.

Malibu is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.