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Customer Service Representative (Process Executive Voice)
Location: Remote
This person contributes to Cognizant Contact Center for Foodservice success by providing support to Selling Team, field partners, and Direct Customers. Handling service and delivery inquiries and resolving concerns for one of Cognizant Food Service Clients. Establishing and maintaining Gold Standard business relationships and maintaining predetermined brand distribution percent for customer base is critical.
This position receives and responds to inbound calls inquiries and communications from customers, marketing associates, and other customer representatives. The position also makes outbound calls and processes other tasks as and when required.
DUTIES AND RESPONSIBILITIES:
REQUIRED MINIMUM EDUCATION AND EXPERIENCE:
High School Diploma or GED plus 2 years’ Experience in a Customer Service function or an Associate Degree.
REQUIRED WORK FROM HOME DETAILS:
Private secure space to do work uninterrupted by others in the home.
Minimum Internet speeds required with Cat 7 or higher ethernet connectivity.
Wi-Fi not permitted.
PREFERRED EXPERIENCE:
Previous experience in foodservice or foodservice distribution industry is preferred.
Call Center experience.
TECHNICAL REQUIREMENTS:
Basic computer proficiency and experience with Microsoft Office Suite (Word and Excel)
ABILITIES AND SKILLS:
Self starter that demonstrates customer service orientation
Ability to select and apply standard policies and procedures.
Ability to resolve routine problems and questions independently.
Ability to pay close attention to details and use time effectively.
Excellent oral and written communication skills with good vocabulary, proper grammar, and the ability to independently compose routine written communications.
Ability to work in a fast paced team environment.
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Mar 28 2024
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.