Job Overview:

We are seeking a highly motivated and customer-focused individual to fill our office's Customer Service Representative position. As a key team member, you will play a vital role in delivering exceptional customer service, scheduling appointments, and ensuring excellent communication with our customers and production team.

Job Description:

• Respond promptly and professionally to incoming customer inquiries by telephone, email, text, or chat
• Schedule appointments for the sales team via company CRM (MarketSharp)
• Comminicate changes to the calendar immediately to the appropriate salesperson
• Maintain an updated knowledge of the organization's products, services, and customer service policies
• Document customer interactions, compiling documents and forwarding information to interested parties
• Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
• Participate in training opportunities provided by the organization or by outside entities
• Establish and maintain good rapport with customers by using positive language and anticipating their needs
• Send customer invoices
• Receive customer payments, allocating them to the proper payment category
• Schedule service calls as needed
• Assist Production team with daily tasks, being a helpful hand

Qualifications:

• 2+ years of previous customer service experience a plus
• Friendly and welcoming manner with clients and other members of the customer service team
• Familiarity with customer-relationship management (CRM) software programs a plus
• Strong command of written and verbal English
• Excellent organizational and multitasking skills
• Ability to maintain a calm and polite manner in stressful situations
• Willingness to cooperate with customers and management to resolve any issues that may arise

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Experience:

• Customer service: 1 year (Required)
• Organizational skills: 1 year (Required)

Ability to Commute:

• Kennesaw, GA 30144 (Required)

Work Location: In person