One of North America’s most successful manufacturers of office furniture, filing, storage, and organizational products for personal and commercial use, is seeking a Customer Service Representative to add to its team in the company’s Des Moines, Iowa location. The primary purpose of this position is to provide support to retail customers, consumers, and internal customers.

Hirsh Industries offers a competitive wage; medical, dental, and vision insurance; company paid life and short-term disability insurance; 401(k) with employer match; 80 hours of holiday pay per year (plus floating holiday); vacation pay, bonus potential, and profit sharing!

KEY RESPONSIBILITIES

• General receptionist duties including answering multiple phone lines
• Entering customer orders
• Researching and resolving order discrepancies
• Managing customer portals
• Writing parts orders
• Entering sample orders
• Managing office supplies and postage machines
• Providing product and parts support to external and internal customers
• Managing parts calls, emails, and purchased parts from the Hirsh website
• Updating parts spreadsheet and customer portals
• Managing parts inventory

TECHNICAL SKILLS and REQUIREMENTS

• High school diploma or equivalent
• Minimum two years of previous experience in a Customer Service environment strongly desired
• Exposure and knowledge of supply chain processes strongly desired
• SAP, SalesForce, and EDI knowledge strongly desired
• Experience with Microsoft Office including Excel, Outlook, and Word
• Excellent at prioritizing
• Excellent communication skills
• Ability to multi-task and perform in a fast-paced environment while maintaining deadlines
• Detail oriented and conscientious
• Strong 10-key and computer keyboard skills
• Self-starter
• Must be able to occasionally lift up to 50lbs to fill parts orders

MAJOR PHYSICAL FUNCTIONS:

Must be able to perform the essential functions of the job including, but not limited to, sitting, standing, bending, reaching, walking, picking up, and carrying a minimum of 50 lbs.

This job description does not list all of the duties of the job. Supervisors or managers may ask you to perform other instructions and duties. You will be evaluated in part based on your performance of the tasks listed in this job description. Management has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time, for any reason.