Job Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction.

Responsibilities:
- Handle inbound and outbound calls from customers, addressing their questions, concerns, and requests
- Provide accurate information about products, services, and promotions
- Upsell products and services to maximize sales opportunities
- Enter customer data and update account information in the system
- Analyze customer needs and recommend appropriate solutions
- Communicate effectively with customers to ensure a positive experience
- Maintain a high level of phone etiquette and professionalism at all times

Requirements:
- Previous experience in customer service or sales is preferred
- Excellent verbal and written communication skills in English
- Ability to speak multiple languages, including Spanish, is a plus
- Strong analytical skills to understand customer needs and provide effective solutions
- Proficient in data entry and computer skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Exceptional problem-solving skills to resolve customer issues effectively

We offer competitive pay and benefits packages for our Customer Service Representatives. Join our team today and contribute to our commitment to delivering outstanding customer service!

Job Type: Full-time

Pay: $15.00 per hour

Expected hours: No less than 38 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Work setting:

• In-person
• Office

Work Location: In person