Title: Remote CSR
Location: Newport, KY
Assignment: 11/11/24- 02/14/25 (potential extension)
Hours: Monday -Friday: 12:30-9:00pm, 1:30pm-10:00pm, 2:30-11:00pm and 3:30pm-12:00am EST
Pay: $15.00/ hour PAID WEEKLY
Special details: Must pass background

Must have your own computer/equipment.

Summary:
Will answer phones from potential and existing customers; ask specific questions to determine need and then transfer to the appropriate dept.

MUST HAVE:
• Internet Service (cannot connect via WIFI)
• Core i3 with 16GB of RAM
• Must have a minimum of 25mbps upload and 25mbps download.
• Run internet speed test at www.speedtest.net
• Candidate must have Windows 10 on computer Must have modem connection
• Must be hardwired to your computer via ethernet cable
• Home computer, monitor and headset that will allow agent to answer calls.
• Must have USB headset that is Avaya compatible for incoming customer interactions.
• Must be allowed to require software to be uploaded to their computer (CT Soft-phone, which allows incoming calls)

Education/Experience
• H.S. Diploma or equivalent
• Call Center
• Excellent communication skills
• Basic knowledge of computer applications.
• Must have a positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handle.

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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