We are seeking a dedicated Customer Service Representative to join our client's dynamic team. In this role, you will be responsible for providing exceptional customer service, handling inbound calls, taking and entering orders into their CRM system, and supporting their sales team.

Responsibilities:

• Answer inbound calls promptly and professionally.
• Provide accurate and helpful information to customers regarding products, services, and orders.
• Resolve customer inquiries and complaints in a timely and satisfactory manner.
• Build and maintain positive customer relationships.
• Accurately take and enter customer orders into the CRM system.
• Verify order details and ensure accuracy.
• Process order changes or cancellations as needed.
• Input customer information, product data, and sales data into the CRM system.
• Maintain data accuracy and integrity.
• Assist the sales team with administrative tasks, as needed.
• Provide product knowledge and support to customers and sales representatives.

Qualifications:

• Strong customer service skills with a positive and professional demeanor.
• Excellent verbal and written communication skills.
• Proficiency in using a computer and CRM software.
• Mechanical aptitude and ability to understand technical information.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Supportive and collaborative work environment.

Job Type: Full-time

Pay: $45,000.00 - $58,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Shift:

• Day shift

Experience:

• CRM software: 1 year (Preferred)
• Data entry: 1 year (Preferred)
• Mechanical knowledge: 1 year (Required)
• Customer service: 1 year (Required)

Ability to Commute:

• Willoughby, OH 44094 (Required)

Work Location: In person