Join the Fayette Heating and Air Team!

Are you looking for a rewarding career opportunity? Fayette Heating and Air, a leading provider of heating, ventilation, and air conditioning services in Lexington, KY, is hosting a hiring event to expand its team of dedicated professionals.

Salary: $16.00/hr + Commission

Shift Availability: 40 Hour Work Week (Saturday availability)

About the Company:

TurnPoint Services, LLC is nationally recognized as a Top-10 Plumbing, Electrical and HVAC service business and has consistently achieved strong growth to become one of the largest essential services businesses in the United States. TurnPoint Services partners with best-in-market service businesses while combining local brand equity and world-class technology to create high-value experiences for residential and commercial customers.

Summary and Qualifications:

Our customer service team is a pillar of the entire organization’s effort to increase customer satisfaction. We are looking for an outgoing and well-spoken Client Support Specialist to answer phone calls and assist customers with booking their appointment in the CRM while promoting multiple TurnPoint brands services through having a general understanding of HVAC, Electrical, and Plumbing.

Essential duties & responsibilities:

• Answer inbound customer calls in a fast-paced but friendly environment.
• Empathize & understand customers urgent service needs.
• Book the customer’s appointment in CRM.
• Answer customer questions and provide basic service information.
• Make outbound calls to schedule service calls.
• Sell private service memberships.
• Follow scripting to provide consistent experience for customers.
• Cross-promote various trade services to customers.
• Complete additional duties and/or responsibilities assigned by supervisor or manager.

Skills you bring for success:

• High School Diploma or Equivalent (Required)
• 2-year degree a plus
• 2+ years call center, customer service, sales, or appointment setting.
• Previous experience in HVAC, plumbing, electrical services, or construction a plus
• Excellent communication skills, both verbal and written
• Ability to multitask in a fast-paced environment.
• Exceptional customer service and phone skills
• Strong attention to detail with problem-solving capabilities.
• Strong listening and sales skills
• Ability to achieve target goals.
• Proficiency in Microsoft Office and CRM software
• Proficient at typing & comfortable with computers

What you will get if you join us:

• Performance Based Commission on top of the hourly rate
• 401(k) with a 3% matching
• Medical, Dental, and Vision plans
• $20K Life Insurance Policy Free to Employees
• Short- and Long-Term Disability plans
• Paid time off + 5 holidays.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Application Question(s):

• Are you willing to submit to a company sponsored background check and drug screen, according to local laws and regulations?

Experience:

• call center, customer service, sales, or appointment setting: 2 years (Required)

Work Location: Hybrid remote in Lexington, KY 40511