Customer Service Representative

Job Summary:

Are you passionate about making a positive difference in customers' lives? Do you find it rewarding to help customers? Do you have a talent for understanding a customer's unique needs and finding a solution? If so, apply today!

Job Description:

Join the Chris Hank Agency INC with American Family Insurance in Lakewood, CO! As a customer service representative, you will be responsible for answering questions and discussing product offerings with customers to help meet their unique needs. You'll coordinate prospecting through direct mail and personal insurance reviews, entering leads, pulling motor vehicle and claims reports, entering new applications and submitting changes on existing policies.

Responsibilities:

• Provides personalized, professional customer service experiences through building trust and developing strong customer relationships
• Responds to customer inquiries regarding coverages, billing, claims or products by following established agency processes and procedures
• Drives customer satisfaction by following the American Star best practices: Personal Insurance Review, rate revision notification and claims process
• Processes changes to existing accounts and policies
• Serves as a liaison on behalf of the customer between the agency and various business partners
• Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
• Schedules appointments with existing or prospective customers for agency employees
• Performs daily administrative functions to assist the agency owner, office manager or sales unit manager
• Assists with set up and execution of agency events
• Assist with cash handling and banking activities

Compensation & Benefits:

• Competitive annual base of $41K/year plus commission and bonus opportunities
• Paid training
• Paid Time Off
• 401K
• Long Term Disability
• Short Term Disability

Position Requirements:

• High school diploma or equivalent
• Demonstrated customer service experience
• Effective communication skills
• Experience with PC software applications (Microsoft Office Suites, Internet Explorer/Edge.
• Solid knowledge and understanding of basic mathematical skills.
• Property and Casualty insurance licensing is preferred before starting and is required after beginning employment. Must obtain license within 30 days of employment. Licensing cost will be paid by the agent.

We believe people are an organization’s most valuable asset, and their ideas and experiences matter.

From our CEO to our agency force, we’re committed to growing a diverse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers’ dreams in ways never imagined.

The customer service representative is a staff member of the agency and not an employee of American Family Insurance.

Job Type: Full-time

Pay: From $41,000.00 per month

Benefits:

• 401(k)
• Flexible schedule
• On-the-job training
• Paid time off

Shift:

• Day shift
• No nights

Work Location: In person