BASIC PURPOSE:

The Customer Service Representative (CSR) will act as the first point of contact for the majority of HSLC’s customers. Reporting directly to the CSR Supervisor, our CSRs should be energetic, approachable and a self-starter who excels at providing exceptional service to our customers. As a CSR, you will be at the forefront of our business, interacting positively with customers and ensuring their experience with HSLC is friendly and knowledgeable.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Key Responsibilities

· Excellent Customer Service

· Accurate Cash Handling

· Answers Incoming Calls

· Makes Outgoing Calls

· Customer Necessities

· Assisting CSR Supervisor

Customer Service Representative Responsibilities

· Greets Customers Enthusiastically Throughout the Day

· Performs Daily Customer Transactions

· Answers Incoming Calls in a Pleasant Manner

· Makes Outgoing Calls in a Pleasant Manner

· Opens/Closes/Maintenances All Customer Related Accounts as Needed

· Performs Over the Phone Account Transfers

· Performs TCM Payments As Needed

· Orders Main Street Checks as Needed

· Assists Customer with Online Retail Banking Matters

· Assists Customer with Online Business Banking Matters

· Issue Stop Pays / Account Transfers as Needed

· Issues/Maintenances/Logs/ Researches All Debit Card Matters

· Issues/Logs/ Researches All Gift Card Matters

· Inputs Night Drop /Mail into Appropriate Log

· Research All Customer Related Matters as Needed

· Accurate Daily Drawer Balancing

· Files Customer Documents Weekly

· Scans Customer Documents to Director

· Performs Sales Effort

· Meets Goals Determined by Management

· Assists CSR Supervisor with Tasks as Needed

· Assists Corporate Operations Manager with Tasks as Needed

· Attends Training as Scheduled

· Works Saturday Hours as Needed

· All Other Duties Assigned by Management

BASIC REQUIREMENTS:

· Ability to work in team environment while also able to work alone to complete required tasks

· Understanding and ability to learn Microsoft Applications

· Computer skills

· Ability to manage multiple tasks concurrently and prioritize as business needs dictate

· Strong attention to detail

· Strong organizational skills

· Ability to work under pressure and meet critical deadlines

· Basic understanding of bank processes

· Passion & enthusiasm for HSLC’s vision and will work with management to achieve organizational goals

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: 38 per week

Ability to Commute:

• Kenton, OH 43326 (Preferred)

Ability to Relocate:

• Kenton, OH 43326: Relocate before starting work (Preferred)

Work Location: In person