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About us:
At Bullard, we don’t just create products. We create life-saving solutions and experiences that turn customers into raving fans. Be part of a team that dreams up what’s next and does everything necessary to make it happen. Bring your passion, dedication and focus to help shape the future of Personal Protective Equipment!
We engage unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at Bullard.
Position Summary:
The Customer Service & Salesforce CRM Manager will be responsible for overseeing customer service operations while also managing and analyzing customer data through Salesforce CRM. This role requires a strategic thinker with strong leadership skills and technical expertise in Salesforce to enhance customer experience, streamline processes, and drive sales growth.
Work Environment:
This role is primarily office-based in Cynthiana, with 1-2 days in Lexington as well. Occasional travel may be required for training or customer meetings.
Responsibilities:
Customer Service Management:
Salesforce CRM Analysis:
Performs other related duties as assigned.
Education, Experience, & Qualifications:
Preferred Skills/Abilities:
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Ability to understand and follow all safety policies and procedures.
Disclaimer:
This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills efforts or working conditions associated with the job; it is intended to be an accurate reflection of those principal job elements essential to the job. Incumbents may be required to perform other duties as assigned or as required by the needs of the business.
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