Background:

The Stark Agency was recognized as a Best Place to Work by ACA International and the Best Companies Group in each of the last five years, including being named the BEST in 2023. We're excited to show you first-hand what makes our team so special!

We're seeking full-time Customer Service Specialist to join our award-winning team. If you are detail-oriented, organized, and love to help others, this is the position for you.

Job Overview:
The Customer Service Specialist manages the bulk of our administrative and customer service functions, including: payment posting, mail/email processing, process management and answer client questions.

This position offers competitive pay, opportunities for advancement, top-notch training, and a supportive work environment.

We are proud to offer:

• Bankers' hours (no evenings, weekends or holidays)
• Flexible scheduling
• Supportive, inclusive, team-first environment
• Skill development and career advancement opportunities
• Generous paid time off program

Position Responsibilities:

• Effectively process and reply to inbound mail and email messages
• Printing and sending mail communications
• Answer client questions while demonstrating actively listening and attention to detail
• Field inbound calls from clients, vendors and consumers
• Completing all recurring administrative tasks in an accurate, timely manner

Requirements:

• Ability to work quickly without errors
• Time management and work prioritization skills
• Excellent attention to detail
• Strong computer skills
• Proficient in Microsoft Excel, Teams, Word and Outlook
• Ability to type 40+ words per minute
• Strong written and verbal communication skills
• Excellent interpersonal skills, ability to interact with a wide range of individuals

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Referral program

Shift:

• 8 hour shift
• Day shift

Ability to Commute:

• Madison, WI 53719 (Required)

Ability to Relocate:

• Madison, WI 53719: Relocate before starting work (Required)

Work Location: In person