Introduction
IBM Business Process Operations has been a part of the BPO industry for over 20 years. Today it partners with some of the largest corporations around the world to transform their business processes and become more efficient. What differentiates the organization is dedication to service quality and customer success. With Brand comes the impeccable trust that places way above others. Over the past years of delivering services, we have a strong understanding of the industry and have delivered the highest quality of service.

Your Role and Responsibilities
. First-line escalation with customer and internal partners
. Responsible for training, developing and monitoring the performance of associates to ensure all baseline KPIs and project goals are met in the most effective and efficient manner.
. Ownership of customer facing accountabilities related to the analysis of cash flow, assessment of payment disputes and collection of unpaid invoices.

Required Technical and Professional Expertise

• 7-10 yrs of releated experience in Accounts Receivable w/minimum of 2 yrs in a leader role
• Knowledge of overall A/R workflow and systems.
• Highly skilled and knowledgeable of adjustments, research, collections, account issues, and customer relationships.
• Advanced proficiency in Microsoft Office applications (e.g., Outlook, Excel, Word, Power Point)
• Strong ERP acumen
• Able to apply critical thinking to problem solving and analysis.
• Adept at collaboration, negotiation and teamwork skills.
• Professional and mature with a high degree of confidence interacting with the customer and other functions.
• Excellent written and verbal communication skills, with the ability to interface with multiple levels of internal and external business partners
• Analytical, highly organized and detail oriented
• Experience leading Control compliance and participation in SOX control testing
• Demonstrated project management skills, including the ability to lead, manage and complete multiple concurrent projects involving multiple stakeholders

Preferred Technical and Professional Expertise

• Knowledge of SAP; familiar with running reports and performing basic analysis
• Negotiation skills - Partnering with customer AP to troubleshoot, resolve outstanding concerns to secure payment

About Business UnitIBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementIBM offers a competitive benefits program which may include medical & prescription drug coverage, dental, vision, mental health & well being, 8 paid holidays, minimum 56 hours paid sick time, 80 hours paid vacation, life insurance, 401(k), financial counseling, and the IBM Employee Stock Purchase Plan. IBM offers paid family medical leave and disability benefits to eligible employees where required by applicable law. The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. We consider qualified applicants with criminal histories, consistent with applicable law.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.