Desktop Support

Seattle, WA

Backfill role

100% onsite in Seattle, WA
Ideal candidate should have MAC/Apple experience

Must be able to create knowledge base documents (technical writing) - not a technical writer per se

Looking for Desktop Tech II skillset. Would also expect significant experience with WIN10 / O365 Outlook Support;

These skills are required along with OEM Vendor support for hardware and or software where there is a requirement.

Candidate must be willing to certify as necessary. This role will be onsite support role that may also require experience in remote online administration and may include support for users that are not onsite.

Desired skills

MAC and Windows experience

Troubleshooting skills HDWR/SFTWR.

Depot repair diagnostic skillset, Imaging, Network and connectivity

IMAC (Install Move Add Change) and Computer imaging. • AD Provisioning

Other required certs include a minimum of 1 of 4: Comptia A+ , Network + , Server+ or Security+

Mac hardware certs not required but we will accepted in leu of the others or in consideration for the position.

Position Expectations – This associate will be assuming a Desktop Tech II onsite support position.