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Experience
· Skills and Knowledge
· Comprehensive knowledge of front desk operational procedures
· Working knowledge of Bell Stand, Switchboard operations and Concierge/Guest Services operational procedures
· Working knowledge of reservation procedures and related systems
· Effective influence skills
· Effective decision making skills
· Strong problem-solving skills
· Financial management skills e.g., ability to analyze P&L statements, develop operating budgets, forecasting and capital expenditure planning
· Ability to acquire and maintain relationships e.g., associates, customers, vendors
· Knowledge of overall hotel operations as they affect department
· Good negotiation skills
· Ability to effectively manage labor productivity
· Good presentation and platform skills
· Strong communication skills (verbal, listening, writing)
· Strong organization skills
· Ability to use standard software applications and hotel systems
· Strong consensus building skills
· Strong analytical skills
· Effective conflict management skills
· Effective change management skills
· Strong customer and associate relation skills
· Good training/facilitator skills
· Knowledge of purchasing, inventory controls, supplies and equipment
· Knowledge of governmental regulations and safety standards (OSHA, EPA, ADA, CFC, NFPA)
Education or Certification
· High School Diploma or equivalent required; Bachelor’s Degree preferred
· Hospitality Management Degree beneficial
Job Type: Full-time
Pay: $56,000.00 - $59,000.00 per year
Benefits:
Schedule:
Work setting:
Ability to Relocate:
Work Location: In person