Job Title: Director of Housing

Reports To: Regional Manager

Location: Appalachian State University Faculty and Staff Housing

Compensation: $67,000.00 - $71,000.00 per year and a comprehensive benefits package

FLSA Status: Exempt

Company Information

Capstone On-Campus Management (COCM), with headquarters in Birmingham, Alabama, is a group of student housing professionals focused exclusively on the management of housing communities owned by non-profits and/or highly affiliated with a university.

Summary

This new construction project for faculty/staff housing at Appalachian State University will provide the successful candidate a great opportunity in a wonderful location to craft a community that is as vibrant as it is unique. The primary responsibility of the Director of Housing is comprehensive site management. Areas of responsibility include, but are not limited to, fiscal oversight; leasing and marketing; client relations; enforcement of policies and supervision of employees. The responsibilities of the Director of Housing require a combination of managerial and interpersonal skills aimed at supporting the housing staff and residents while running a fiscally efficient operation. The Director of Housing must work collaboratively with campus partners and COCM staff.

Essential Duties and Responsibilities:

• Duties include day-to-day oversight of site operations.
• Supervise various levels of staff members.
• Oversees human resource functions such as benefits, worker’s compensation claims, payroll processing, hiring, training and evaluating direct and indirect reporting staff.
• Represent the site and provide communication about the residential community to campus partners, owners, and COCM corporate staff.
• Distributes weekly status reports about the residential community including a weekly operations report and leasing status report.

Facilities and Maintenance:

• The Director of Housing will ensure execution of daily facilities maintenance, preventative maintenance plan, grounds, and housekeeping.
• Identify vendors and negotiate contracts for services provided.
• Manage annual turn of units between contracts including communication with vendors, housing and contract maintenance staff, and walking units for final preparation prior to student move in.
• Works directly with maintenance staff to ensure completion of work orders in a timely manner.

Marketing and Leasing:

• The Director of Housing will directly coordinate leasing and marketing initiatives, which includes the development and execution of a marketing plan and leasing timeline.
• Work directly with University Human Resources department to promote residential community.
• Serve as the primary point of contact for housing-related inquiries and concerns from faculty and staff.

Operations:

• The Director of Housing will provide fiscal oversight by managing the operating and capital budgets which includes developing various annual plans, budget proposals, rate proposals, and presenting proposed budgets to the institution for approval.
• Ensures rent charges and collections are accurate and timely.
• Ensures tenant compliance with community policies and expectations.
• Ensures all expenditures fall within budget expectations and plans for unexpected expenses.
• Tracks and approves expenditures and accounts payable functions.
• Submits monthly budget variance explanations.
• Communicates with COCM accountant staff.
• Develop and update housing policies and procedures in accordance with best practices and regulatory requirements.

Other Duties:

• The Director of Housing position requires a regular workday with additional responsibilities in the evenings and weekends as needed.
• Participates in afterhours on call emergency response rotation.
• Other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Master's degree in Student Personnel, Higher Education, Business, or a related field of study.
• 3-5 years of experience in Housing/Residence Life at a College or University.
• Must possess strong interpersonal, communication (oral and written) skills, and computer competency.
• Experience in facilities management or asset management including management of operating and capital budgets.
• Desire to be elite in daily responsibilities.
• Student housing operations and community development experience strongly preferred.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk, climb stairs and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an employment contract.

Salary commensurate with experience. Competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K. COCM is an employee owned and operated company.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications, and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.