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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Strategic thought leader responsible for partnering with key leaders and stakeholders across the enterprise to accelerate portfolio growth and business performance outcomes while managing overall Virtual Solutions Delivery (VSD) programs, projects, and reporting to ensure successful VSD strategy execution.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Oversees and supports the overall combined workflows of all the VSD Directors to ensure consistency in the demand/intake and overall change management for the channel, project alignment to VSD and the overall enterprise top strategic priorities, long-term business planning and cross-team coordination.

• Partners with digital leads and key stakeholders across the enterprise, specifically investment planning and channel engineering & innovation to outline KPI success with revenue reinvestment in VSD channel growth and expansion.

• Provides segment performance analytics and deep dives into KPIs related to sales, teammates, incentives, marketing, training, product initiatives and client research that are impactful to the evaluation of sales and service effectiveness within VSD.

• Plays the lead role in managing complex VSD projects or initiatives using sophisticated analytical thought to exercise judgment while identifying and communicating innovative solutions and key decisions and updates to stakeholders.

• Recommends investment opportunities to meet strategic objectives and optimize the program or project portfolio.

• Develops financial realization measures to aide in communicating the VSD story of success and opportunities to key stakeholders and executives.

• Supports the Head of Virtual Solutions directly with executive business reviews, compendium completion, kanban updates, and iterative VSD road mapping of channel optimization and expansion.

• May manage a small team of thought leaders or business analysts.

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 10+ years of experience in Call Center and/or Banking, and 5+ years of leadership experience in strategy, marketing, product management, sales management, or segment related experience.

• Excellent interpersonal and communication skills, particularly in interaction with senior and executive management to include presenting, interacting, and influencing all level of leaders and partners.

• Excellent meeting management, conflict management, and presentation skills to include strong verbal skills, written skills, and expert level skills in MS Office Suite (PowerPoint, Excel, Word, etc.).

• Ability to translate business strategies and emerging external trends to organizational and operational tactics clearly.

• Self-motivated and must excel in a minimally managed, high-profile position.

• Ability to influence strategy and decision making.

• Excellent people management skills include managing a diverse level of skills and experiences in a team-oriented environment.

• Excellent written, verbal, problem solving and analytical skills.

• Excellent conceptual/strategic thinking skills, the ability to see the big picture and think outside of the box and project manage the vision to life.

• Excellent understanding of industry trends; inclusive of advanced knowledge of a broad range of financial planning, digital/virtual, and technology agile concepts

• Ability to solve unique and highly complex technical, operational, and organizational problems.

Preferred Qualifications:

• Proven track record of successful completion of project management and leadership development programs.

• Advanced degree completion with a concentration in financial planning, business, accounting, finance, banking or equivalent education and related training

• In-depth knowledge of management and planning systems theory and practical application to complex initiatives

• Completion of Leadership Development Program or Banking School such as Truist Leadership Development Program

• Certification in Lean Six Sigma or similar process improvement, facilitation, and project management methodologies

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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