Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.
As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.
Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.
Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.
Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position:

As a key member of the People Operations team, the Director, Global People Services & Solutions, will play a key role leading the continued evolution of building a high performing global shared services team. This role is responsible for driving results through excellence in execution coupled with exemplary customer service and support. It is also responsible for driving efficiency through an effective tiered service delivery team, monitoring the effectiveness of service delivery against key performance metrics, having an eye for continuous process improvement, and ensuring a positive employee experience. This role must be focused on global policy and process design (with localization as required) in partnership with other internal customer groups: People Systems, Centers of Expertise, HR Business Leaders, etc.

Key Responsibilities:

• Oversee regional People Services & Solutions leaders to build a scalable shared services organization providing support around the globe.
• Lead a high performing People Services & Solutions Team with responsibilities for global, high volume employee lifecycle support (e.g., hire to retire, performance management, pre-payroll, talent acquisition, comp & benefits, and talent management) and staffing support (e.g. background checks, recruiting, etc.).
• Partner with Digital Experience team to design, create and implement a framework for employee self-service and easier access to SOPs, process maps, fulfillment instructions and other key resources needed to effectively support the organization.
• Assess current state shared services & solutions model and create a strategy and vision around needed organizational structure and workflow changes to better align support with service areas (e.g., TA, Comp, Benefits, GTM).
• Establish and maintain solid relationships with COEs, HR leadership, and business leaders across the organization.
• Ensure adherence to staffing models and gearing ratios for volume driven roles which requires close partnership with business leaders and finance to understand hiring patterns.
• Ensure the People Services & Solutions team has the necessary training and skills to provide the service and experience expected from a best-in-class service delivery team.
• Develop a team that embraces the Intuitive culture while also recognizing the need to embrace change and drive performance in a high growth employee population fostering flexibility, adaptability, and productivity.
• Monitor adherence to and compliance with Intuitive Service Level Agreements (SLAs). Provide inputs to enhancement of HR SLAs to better define expectations and create accountability for delivering of HR services.
• Partner with People Systems leadership to ensure optimized utilization of ServiceNow (HR HelpNow) for maximum efficiency and experience. Services and solutions teams must be fully trained and capable of leveraging the tool to create maximum efficiency and the best possible experience for customers.
• Leverage dashboards & available reporting to enable monitoring and improvement of service delivery, provide supervisors and managers clear deliverables and routinely track progress, providing on-going feedback and coaching as needed.
• Partner with key stakeholders to regularly re-evaluate global processes, programs, and enterprise initiatives for achieving desired outcomes that meet our customer expectations while balancing the need for standardization, scale, and efficiency.
• Establish data management & audit administration excellence ensuring reliable and accurate data to support the business in making informed decisions.
• Provide proactive data insights to help identify potential business needs, risks, or opportunities and actions to support delivery against talent strategy initiatives.
• Develop, maintain & monitor global SOPs ensuring service delivery tasks are performed consistently, efficiently, and with quality.
• Provide feedback and insight to help inform requirements for localization to ensure compliance with local labor laws and market benchmarks.
• Identify and align “ad hoc” project resource and delivery requirements to ensure effective resource utilization and maximum ROI achievement for the services and solutions team.
• Support the overall annual planning process from needs identification, through prioritization and resource allocation for future years.
• Represent business-level perspectives to ensure local relevance, practical applicability, and cost optimization.
• Responsible for ensuring the Solution Delivery team has the necessary tools and resources for collaboration, communication, and coordination to ensure consistency in delivery and execution across the organization.

Qualifications

• Bachelor’s degree, preferably with an emphasis in HR, or Business Administration; advanced degree in HR or Business
• Minimum 12+ years of relevant experience in a similar role in a global organization, preferably in med-tech or tech industries
• 5+ years of experience in leading an HR shared service or operations team and applying service delivery framework.
• 7+ years of experience working or leading in a dynamic services and solutions type organization building a scalable global model
• 7 + years of experience leading projects and developing standardized processes in a shard service delivery model.
• 5+ years of experience implementing and/or maintaining a centralized case management system and using case and other data to continuously diagnose and improve programs, collaborating with and influencing changes with program owners and other stakeholders.
• Minimum 5-7 years of experience as a people leader
• Experience with implementation of HRIS and Service Management tools.
• Experience with the following tools: Workday, ServiceNow and ATS systems
• Bilingual highly preferred (preferably Spanish)

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.

Base Salary Range Region 1:$211,800 - $317,800
Base Salary Range Region 2: $180,100 - $270,100
Shift: Day
Travel: None
Workplace Type: Purposeful Onsite - This job requires being onsite for leader-defined events and activities which could be monthly/annually. Onsite frequency may increase based on business need.