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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We're committed to fostering outstanding, simple and easy experiences for our employees. Our People Services & Operations team plays a pivotal role in this mission, and we're seeking a Director of People Services to lead critical initiatives that elevate our service delivery model. If you're a transformative leader passionate about driving continuous improvement in HR operations, this role offers an exciting opportunity to craft the future of our organization.

What You'll Do:

• Lead Strategic Initiatives: Drive key projects and programs to improve efficiency and optimize service delivery, ensuring high-quality experiences for our employees.
• Seamless Integration: Deliver strategies that seamlessly integrate with overall business objectives, improving the cohesion and efficiency of People Services.
• Data-Driven Solutions: Develop data-driven solutions that demonstrate a tangible value for our service delivery model, using analytics to inform decision-making.
• Enhance Employee Happiness: Implement initiatives to boost employee satisfaction, driving self-service engagement and optimizing service delivery channels.
• Partner Engagement: Cultivate influential relationships with key collaborators across the organization, gaining insights into business needs to tailor end-user solutions effectively.
• Global Optimization: Collaborate with People Services Operations leaders to identify gaps and drive more effective delivery of services on a global scale.
• Process Improvement: Find opportunities for process enhancement and drive continuous improvement initiatives to streamline operations and enhance service quality.
• Technology Integration: Foster deeper collaboration with Business Technology and leverage Salesforce technology, including automation and AI, to enhance scalability and efficiency in service delivery.
  

Experience:

• Educational Background: Bachelor’s degree required.
• Professional Experience: Minimum of 10 years in human resources, including shared services and/or HR operations roles.
• Leadership: 7+ years of leadership experience managing multiple teams, with a proven track record of developing impactful teams.
• Systems: Experience with HRIS platforms, preferably Workday, and familiarity with case management technology, ideally Salesforce Service Cloud.
• Customer-Centric Vision: Ability to articulate and implement a customer-centric vision, driving collaboration and agreement across the organization.
• Global Experience: Extensive knowledge and experience in building and managing internal HR Shared Services models across multiple countries.

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com .

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . 

Salesforce welcomes all.

For Washington-based roles, the base salary hiring range for this position is $174,800 to $253,600.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.