Director - Quality, Federal Clearance and PIVI Enrollment
- Nelnet
- Lincoln, NE
- Full Time
- 24 days ago
Salary
N/A
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Job Description
Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.
The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.
We are seeking an experienced and detail-oriented Director of Quality, Federal Clearance, and PIVI Enrollment to lead our quality management efforts, as well as the Federal Security Clearance process and PIVI Enrollment. Your primary goals will be to effectively lead high functioning quality teams to ensure compliance with applicable federal, state and consumer protection laws and regulations as well as internal policies and procedures. Also, will ensure each associate working on the Department of Education contract has an active security clearance and maintain proper PIVI credentials. Job Description
- Commit to Performance Based Organization (PBO) & Easy to Do Business with (ETDBW) philosophy.
- Contribute to Continuous Process Improvement.
- Manage multiple conflicting priorities & consistently meet deadlines.
- Act in place of manager in absence.
- Report staffing, production, and budget.
- Identify trends and problems.
- Lead, train, retain and develop staff.
- Act as back up for management functions.
- Lead and participate in multiple Loan Service projects.
- Analyze long-term impacts and plans accordingly.
- Addresses potential changes or improvements.
- Strive to make a difference through continued self-improvement.
- Monitor and appraise team and systems as applicable.
- Ensure compliance with Federal regulations and departmental policies.
- Provide feedback to the leadership team regarding performance.
- Provide one-on-one coaching to assist in improve quality.
- Provide information to other areas of the company.
- Develop, maintain and distribute reports.
EDUCATION:
4 year college degree preferred, advanced degree preferred.
EXPERIENCE:
3 years of experience in field or related field or commensurate education, 3 years supervisory or leadership experience.
COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:
- Service Excellence
- Oral communications
- Written communications
- Working with MS Office
- Problem Solving
- Managing Multiple Priorities
- Decision Making and Critical Thinking
- Leadership
- Team Management and Team Building
- Planning: Tactical, Strategic
- Managing Workforce Diversity
- Project Management
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits:
LINK
. Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or .
Nelnet is a Drug Free and Tobacco Free Workplace.
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