BoPat Electric - A preeminent Electrical Service Contractor based in the state of Maryland, with reach across DC, Virginia, Delaware, West Virginia, and Pennsylvania. BoPat is expanding its focus on energized and de-energized activities centered on safety, compliance, and pro-longing of electrical equipment. We use cutting-edge technology and proprietary industry sales process to deliver custom customer solutions.

JOB DESCRIPTION, ROLE & RESPONSIBILITIES

We are looking for a reliable Electrical Dispatcher for our Service Department to act as a communication point between our company and our customers.

You will receive requests, transmit messages, and track vehicles to ensure that everything runs smoothly by coordinating with customers, providing precise logistics for technicians to follow along on their routes, and coordinating service times.

Responsibilities:

• Scheduling and dispatching Electrical Technicians, vehicles, or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs.
• Use of telephones, text messages or emails to contact employees for dispatch purposes.
• Speak with supervisors or customers to resolve problems and requests for services and equipment.
• Preparing work orders for crew or receiving work orders from dispatch software or crew members.
• Creating quotes/estimates for customers. Invoicing after service provided.
• Main point of contact between the customer, employee, and company.
• Maintain all work requests customer requests, completed work requests, changes for work performed, expenses for services performed, inventory records and other information.
• Office Hours - Onsite Monday thru Friday

Requirements:

• Strong communication skills to collaborate with others under any type of condition.
• Excellent clerical and organizational skills to keep track of schedules, routes, and personnel.
• Knowledge of computers, smart phones and tablets for scheduling and other dispatching duties.
• Knowledge of software such as Microsoft Office, i.e., Excel, Word, Outlook, or field service platforms used for Commercial Dispatching.
• Ability to multitask in fast paced environment with sometimes conflicting events happening at once.
• Bilingual English/Spanish a PLUS, not required

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health Insurance
• Life Insurance
• Paid Time Off
• Vision Insurance

Schedule:

• 8-hour shift
• Monday to Friday

Job Type: Full-time

Pay: $21.00 - $28.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Experience:

• Microsoft Office: 5 years (Required)
• Dispatching: 5 years (Required)

Ability to Commute:

• Columbia, MD 21045 (Required)

Ability to Relocate:

• Columbia, MD 21045: Relocate before starting work (Required)

Work Location: In person