Description

Child Support Enforcement Officer 3 - Lead Worker

The Division of Child Support is currently seeking a Non-Permanent Lead Support Enforcement Officer to join our team in Vancouver. This is a great opportunity to expand your current skills and advance your career as a Support Enforcement Officer within the Department. Learn more about the Division of Child Support by visiting the DCS Website.

In this role you will serve as a designated lead worker, providing direction and training to lower-level professional staff that collect, establish, and enforce child and medical support. As the Department's representative, you will make critical casework decisions and determine child support obligations. Your experience and leadership will help Transform Lives!

Some of what you will do:

• Serve as a lead worker and provide direction and training to staff who collect, establish, and enforce child support and medical obligations
• Make critical casework decisions such as initiating, preparing, signing, and serving administrative and legal support enforcement actions, process case related mail on a daily basis and review payments held in suspense
• Provide excellent customer service to both internal and external customers
• Determine child support obligations and debts
• Audit work and workflow to ensure adherence to Federal and State guidelines
• Establish Administrative Child Support Orders by researching and locating income information
• Analyze, interpret, and apply State, Tribal, Federal, and Intergovernmental laws pertaining to the legal determination of paternity and establishment/enforcement of financial and medical child support obligations
• Negotiate debt repayment terms
• Calculate complex financial and medical child support obligations
• Train staff in all aspects of child support collections/enforcement
• Maintain technical expertise amidst constant changes in laws, policies, and procedures in order to be a resource for the team
• Assist supervisor in developing/implementing training plans and performance management plans
• Provide ongoing assistance regarding policies and procedures

What we are looking for:

• Knowledge of State and federal laws, court decisions, accounting, enforcement remedies as well as the legal rights of all parties involved
• Experience with accounting and collection practices related to support enforcement
• Case management skills to manage a large, growing, and diverse caseload
• Excellent communication skills
• Investigative and interview skills to find information from various sources
• Ability to multi-task, prioritize workload, and be responsive to change

Who should apply?
Two years of college level coursework
And
Four years of experience related to child support enforcement and/or debt collection, including two years' experience as a Support Enforcement Officer

Note: Equivalent education and/or experience may substitute year for year.

Interested? Please include in your application:

• Updated Resume
• Cover Letter
• 3 professional references with contact information

Our Department of Social and Health Services (DSHS) mission to Transform Lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s mission that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Questions about this opportunity? Please contact [email protected] or call the main line at (360) 725-5810 and reference job number 04860

Supplemental Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social & Health Services is an equal opportunity employer and does not discriminate in any area of employment, its program or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

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