Requisition No: 826143

Agency: Children and Families

Working Title: ELIGIBILITY SPECIALIST II - 60065708

Pay Plan: Career Service

Position Number: 60065708

Salary: NLT 1386.00 biweekly

Posting Closing Date: 04/04/2024

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The primary function of an Economic Self Sufficiency Specialist II (ESSII) is determining eligibility for public assistance programs which includes but is not limited to reviewing cases during the various processes in the service delivery model, performing case reviews for unit employees and giving feedback to strengthen accuracy rates, and providing training or mentoring for staff. The work performed includes processing of a broad range of paperwork and entering information into a computer-based eligibility system with very time sensitive Federal, State, Agency, and Legal deadlines.

Performs quality management system reviews as assigned. Reviews case reading errors with the Eligibility Self Sufficiency Specialist I; ensures corrections are completed accurately and timely. Reviews and analyzes data from quality control and all monitoring sources and provides training in the areas in which problems are identified. Conducts mentoring sessions with staff to support performance improvement. Assists the supervisor in handling and resolving internal and external customer inquires and complaints; follows established office procedures which may include updating and maintaining tracking mechanisms. Determine eligibility for special or error prone or complex cases. Follows established intake and processing procedures to determine initial and continued eligibility for public assistance benefits within designated time frames as required by Federal and State laws, and Department policy and procedures. Conducts interviews to ensure required information has been obtained on the applicant/recipient, and their household members for all public assistance programs. Reviews existing information when available, initiates telephone contacts when necessary to validate information or respond to customer inquiries. Requests all additional information/verification required to establish or continue eligibility for public assistance programs. Identifies cases of possible fraud and/or overpayment; makes appropriate referrals to fraud and overpayment departments. Ensures electronic case records are documented thoroughly and properly as required by Departmental procedures. Takes appropriate corrective action on identified errors through the quality management system, management evaluation reviews, and quality control reviews. Answers general telephone inquiries and exchanges information with other agencies and Department staff. Assists customers with referrals to other agencies and community resources. Assists customers and providers with questions or concerns pertaining to eligibility.

Maintains and develops professional knowledge and skills by participating in supervisory performance conferences, staff meetings, mandatory training, and workshops as assigned or required.

Performs special work assignments and other related work/duties as required or assigned.

Knowledge of problem-solving techniques; basic arithmetic. Skill in operating a personal computer. Ability to conduct fact finding interviews; accurately prepare and maintain records and reports; work with a diverse range of people; adapt to change; deal calmly and effectively in high stress situations; compose documents of correspondence involving routine information; perform complex arithmetic calculations; interpret and apply regulatory materials; prioritize and meet deadlines; establish and maintain effective working relationships; communicate effectively orally; apply ethical business practices.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.