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Emergency Communications Center Specialist-Communications Center
The Emergency Communications Center Specialist provides high quality professional support to internal and external customers in a manner which meets or exceeds defined department objectives. Receives and transmits emergency and urgent information via radio, computer, and telephone to pre-hospital and in-house personnel. Alerts and dispatches the various Code teams within the hospital. Serves as a liaison for the Security Department, physicians, referring hospitals, Emergency Medical Services (EMS), and other pre-hospital care providers. Performs the function of the hospital operator during specific hours. This position will work in a team environment to maximize individual and team performance and will work closely with the security dispatchers of the Hospital Security Department.
Schedule: **This is a part time role 20hrs per week.Team member will work FIVE, 8-hour evening shifts per pay period. 4pm-12:30am, Every other weekend. Holiday requirements (about 2-3/year)**
1. Directs incoming inter-hospital transport and scene/EMS calls received to appropriate resource expeditiously.
2. Obtains and accurately documents clinical information from referring physicians, hospitals, special care facilities, EMS agencies and communicates this to appropriate Emergency services personnel ( via Vocera, phone, and written).
3. Facilitates coordination/medical control of private ground and air transport units.
4. Documents designated communications/events in written logs and computerized databases.
5. Assists in development of computer programs, report designs, and monthly statistical reports.
6. Maintains working knowledge of new systems employed in ECC.
7. Assists in the dispatch of Security personnel and logs all Security calls.
8. Serves as a liaison with Public Relations Department, referring Physicians, ED staff, Transport Team, Safety/Security officers, and other parties to facilitate accurate communications regarding hospital campus activities.
9. Monitors security cameras and reports suspicious activity to appropriate security personnel.
10. Monitors the hospital fire alarm system, as well as the Security Pegasys system, reports all alarms to appropriate parties.
11. Monitors, communicates and documents alarms, alerts, and overhead pages in the primary campus, expanded campus, and offsite buildings.
12. Acts as the back-up Communication Command Center for the Lewis Center Emergency Department as needed.
13. Acts as the Communication Command Center for current expanded campus buildings under construction, and those planned for future projects
14. Activates trauma paging system for Level I, Level I-Neuro, and Level II trauma alerts.
15. Receives “hot line” and Code calls, alerts appropriate staff by pagers and/or overhead systems.
16. Monitors and dispatches emergency alerts to all hospital staff via the Mass Notification System (CHAS).
17. Assists in training of new staff and documents their progress per orientation guidelines.
18. Documents all billing information for contract ground and air medical services on appropriate spreadsheets and ensure correct medical record numbers and account numbers and complete information needed.
19. Facilitates incoming calls for the hospital PBX telephone system. Maintains all hospital PBX functions during designated shifts.
20. Demonstrates current knowledge of the NCH ECC, PBX and Security policies and procedures.
21. Participate in research, quality initiative activities and special projects in the department and hospital.
22. Performs additional duties as requested.
Experience:
Minimum Physical Requirement:
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