Employee Srvc Ctr Spec
- American Electric Power
- Columbus, OH
- Full Time
- 3 months ago
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Job Posting End Date
08-04-2024 Please note the job posting will close on the day before the posting end date.
Job Summary
Responsible for being the first point of contact and for all incoming requests for HR inquiries. Issues will be resolved by this role or escalated to others via a case management system. This role will utilize standardized information, processes, FAQs, policies, HR knowledge bases, desktop procedures, and other reference materials to assist with inquiries and to perform work. Enter and provide accurate information and data for company employees, leaders, potential candidates, and former employees in the HR systems.
Job Description
Essential Job Functions & Tasks
Resolve incoming inquiries from various communication channels in real-time with the goal of first contact resolution. Create accurate and timely escalation cases for other HR groups, as needed.
Process routine system transactions in a manner consistent with established procedures and deadlines. Update and maintain an employee's system record including tasks such as Address and marital status changes, employment verifications, job changes, promotions, step progressions, and status changes.
Perform other duties as assigned.
Basic Qualifications
High school / GED degree required.
Associate degree in human resources, business management, finance, or a related field, or two to three years of advanced studies preferred.
Minimum three two years' experience in human resources, business, or analytical type work.
Physical demand level is Sedentary
OTHER REQUIREMENTS:
Ability to demonstrate the following skills and competencies:
1) Demonstrated proficiency with computers and computer programs.
2) Effective communication skills via telephone, email, chat, and in-person.
3) Must have strong organizational and analytic/problem solving skills.
4) Must be customer focused and able to express empathy.
5) Must be willing to adapt and display a positive attitude.
6) Must value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplace; maintain punctuality and adherence to set schedule with extra hours as needed; have solid research and follow-up skills
7) Must be able to cope in a fast-paced, demanding environment and manage sensitive, confidential issues.
The operating hours of the Employee Service Center are 7:00 am to 6:00 pm Eastern, Monday through Friday.
Must be willing to work as much as needed to meet all deadlines and expectations.
Compensation Data
Compensation Grade:
SP20-004 Compensation Range:
$24.74-30.93 USD Candidates will be considered based on their qualifications and the candidate’s ability to work from an approved work location. Although the location is flexible, AEP does not have a presence in all states and localities. The following locations are NOT currently approved for this position: AK, CA, CO, CT, DE, HI, IA, ID, KS, MA, ME, MS, MT, ND, NH, NJ, NM, NV, NY, OR, RI, SD, UT, VT, WY, US Territories or international work locations. AEP will consider qualified candidates who are willing to relocate to an approved work location, at the candidate’s expense, provided the relocation can be completed within a timeframe that meets AEP’s staffing needs. NOTE: All remote work locations require vetting and final approval prior to offer and/or start date. Any work locations listed as preferred or unapproved relate specifically to the requirements for this position and are not necessarily applicable to other posted positions.
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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all aspects of the employer‐employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex, age, national origin, ethnicity, ancestry, veteran or military status, disability, genetic information, sexual orientation, gender identity, or any other basis prohibited by applicable law. When required by law, we must record certain information to be made part of an Affirmative Action Plan. Applicants for employment may also be invited to participate in the Affirmative Action Program by self-identifying their Race or Ethnic Identity.Advertisement
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