Comcast

Eng 1, Network Operations

  • Comcast
  • Mount Laurel, NJ 08054
  • 14 days ago

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Job Description

Comcast’s Technology, Product & Experience organization works at the intersection of media and technology.

Our innovative teams are continually developing and delivering products that transform the customer experience.

From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms.

The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards.

Because our employees are our most valuable asset, we offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices.

Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia).

Job Summary Responsible for participating in project teams, researching technical topics related to Company operations, new product implementation, assisting with existing products and services and the overall upkeep and maintenance of designated areas of engineering.

Performs event correlation and identifies probable root cause; provides trouble isolation, basic troubleshooting and break/fix activities.

Job Description

Core Responsibilities

Collects and organizes technical data related to assigned projects.

Presents data and findings for review at the next level of engineering management.

Reads and analyzes technical references and sources to obtain knowledge of assigned Engineering Operations topics.

Identifies common operational and technical problems with standard solutions.

Escalates more complex issues to senior Operations Engineers.

Leads operational readiness testing.

Resolves basic issues uncovered during testing and escalates issues to engage appropriate resources.

Identifies potential instrumentation, automation and standardization required for successful implementation of projects or continued stabilization of deployed products.

Works towards industry standard certifications and education.

Works with peer operational teams on project implementation.

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent and punctual attendance.

Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Other duties and responsibilities as assigned.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace.

We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

0-2 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.

Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.

Additionally, Comcast provides best-in-class Benefits.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.

That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the compensation and benefits summary on our careers site for more details.

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