Overture Job Values ______________________________________________________________

Overture Center for the Arts is committed to engaging the community in the arts and provides extraordinary experiences for everyone who shares in this remarkable community asset. Every member of the Overture team will maintain the highest standards of quality and customer service in every action, performing in an environment of proactive team effort, outstanding customer service, active brand advancement and passion for mission fulfillment

Job Summary____________________________________________________________________
Under limited supervision, the Event Manager performs on-site work coordinating customer services during events in Overture Center for the Arts, responding to customers’ last-minute changes or requests and ensuring the best possible service is provided within the Center's capabilities. The Event Manager works closely with security staff, caterers, house technicians, maintenance, and others responsible for making Overture Center events a success and acts as the primary customer contact in the building during non-theatrical public and private events. Hours vary depending on the events scheduled.

Roles & Responsibilities_____________________________________________________________

• Represents Overture Center at events as primary customer contact and event liaison.
• Implements event plan details using complex rooms booking program, event reports, and work orders.
• Coordinates information regarding space usage, equipment requests, and general event services between various Overture Center departments security staff, coat check staff, house technicians, maintenance, and catering. Coordinates event details with all other activities in the building.
• Accommodates on-site requests based on extensive understanding of building and equipment use policies. Assists external vendors with load-in, set-up, and load-out.
• Enforces building policies, procedures, and regulations. Oversees events and ensures guests, vendors, equipment, and staff make it safely out of the building.
• Provides certain technical and set-up support as needed. Inputs room use data into computer post-event and generates appropriate reports.
• Embraces and participates in the advancement of the JEDI (justice, equity, diversity, and inclusion) mission and vision of the organization.
• Perform all other tasks as assigned.

To successfully perform this job, the individual must be able to perform each essential job function satisfactorily. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.

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Qualifications____________________________________________________________________
The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education & Experience:

• High school diploma/GED
• 2 years college or technical college coursework in Business Administration, Hotel Management, or related area preferred.
• 2 years’ experience coordinating services and enforcing rules and regulations, including at least 1 year in the entertainment and/or hospitality industry.

Knowledge, Skills, & Abilities:

• Basic knowledge of event set-up and coordination.
• Knowledge of audiovisual and other technical equipment preferred.
• Ability to learn computer operations applicable to areas of responsibility.
• Ability to deal effectively and communicate with customers of various ages, socioeconomic statuses, and ethnic groups.
• Ability to handle diverse circumstances and activities.
• Ability to understand and independently carry out direction and procedures.

Working Conditions_______________________________________________________________

The requirements and conditions described below are representative of the general environment the employee is exposed to on a day-to-day basis while performing this job.

• Primarily perform work in an office environment
• Frequently move around the building and access or use computers, office equipment, telephone, and any other pertinent supplies, space, or equipment used to perform the duties of the position.
• Ability to sit or stand for up to 10 hours per day.
• Must be able to operate a computer, telephone, and two-way radio.
• Required to use two-way radio for work purposes