POSITION:           Event Staff (Ticket takers/Ushers) 

DEPARTMENT:  Pinnacle Bank Arena/Pinewood Bowl

REPORTS TO:     Guest Services Manager

FLSA STATUS:    Part-time Hourly, Non-Exempt

Summary

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for Event Staff for ASM Global/Pinnacle Bank Arena. Primary responsibility is to greet guests, check tickets, and seat patrons.  Assist with last minute and/or emergency patron needs.  The Event Staff will work directly with the public.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

• Greet patrons with a smile and friendly greeting.
• Serve as ticket taker and/or usher - checking tickets and escorting patrons to their appropriate seats.
• Assist patrons who have questions or concerns.
• Be alert to the needs of special needs and elderly.
• Survey area prior to event, checking for damaged and/or dirty seats; communicate findings to your supervisor.
• Restrict access to areas as directed.
• Respond to safety and injury problems and report them to supervisors immediately.
• Responsible for crowd control and acting in a courteous and helpful manner with handling these situations.
• Assist with last minute event needs.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work extended and/or irregular hours including nights, weekends and holidays as needed.
• Ability to deal effectively with public and other employees.
• Ability to stand for long periods of time and climb stairs.
• Ability to work inside and outside.
• Must be neat and clean in appearance.
• Initiative to follow through on problems in the absence of supervisors and make the appropriate decision.

Education and/or Experience        

• Must be 18 years or older.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

Note

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.