Location: 544 Clinton Street, Circleville, Ohio 43113

Reports to: Katie Hedges

Department: Office

Job Type: Full-Time

Salary Range: Starting at $70,000.00

Job Classification: Exempt

Our Vision:

Our vision is to be the most trusted construction and protective coatings partner in the U.S., delivering on safety, service, innovation, and value for our customers while creating opportunity and growth for our members.

Adam Logan founded FORJAK Industrial in 2001, with its current headquarters in Circleville, Ohio. Adam, along with Matt Palmisciano, who joined FORJAK as a partner in 2015, desired to be able to create both a legacy and a way to incentivize their members to succeed both as individuals and as a team at FORJAK. As a result of that desire, FORJAK Industrial became an ESOP in 2022. An ESOP is a member (employee) benefit plan that allows members (employees) to own the entire company. Our accomplishments at FORJAK are due to our members and procedures. Together, we will set our company up for sustainability, measured growth, and accomplishments in line with our vision.

About the Role:

A day in the life: The Executive Operations Liaison is a dynamic role designed for a highly motivated individual who will provide critical support to the CEO/COO, ensuring that company goals, objectives, and strategic missions are met. This position serves as a bridge between the executive leadership and the operations team, facilitating seamless communication and project execution across the company. The role is tailored for a candidate who is eager to grow into a Chief of Staff position, taking on progressively more responsibility over time.

This role offers a unique opportunity for a driven individual to grow within the organization and eventually step into a Chief of Staff role. The Executive Operations Liaison is a pivotal position that requires a blend of strategic insight, operational expertise, and strong interpersonal skills.

On a given day, as an Executive Operations Assistant, you will:

Executive Support:

• Perform minor executive assistant duties, including but not limited to calendar management, email correspondence, and scheduling.
• Represent the CEO/COO in meetings, emails, and phone calls when schedule conflicts arise.
• Assist in meetings by taking notes, developing action items, and ensuring their completion.

Strategic Liaison:

• Act as a liaison between the CEO/COO and Ops Leadership to ensure daily business practices align with operational goals.
• Facilitate communication between departments and divisions to support strategic initiatives.
• Act as a central conduit for cross-departmental collaboration, fostering open and effective communication between the CEO/COO and Operations Leadership. Work closely with all departments and divisions to co-create strategies that align with the company’s objectives, ensuring that each team’s insights and expertise are integrated into the decision-making process.
• Participate in confidential meetings and handle sensitive information with discretion.

Project Management:

• Oversee and manage the tracking and execution of operations-specific project requirements.
• Complete special projects as directed by the CEO/COO.
• Assist in creating and maintaining key performance indicators, standards, and procedures to streamline operations.
• Visit project sites occasionally.

Customer Relationship Management:

• Interact with new and existing customers at a high level to help scale relationships.
• Support the CEO/COO in building and maintaining strong business partnerships.
• Adhering to company work safety policies.
• Other miscellaneous duties, as assigned.

Schedule & Travel:

This is a full-time Monday through Friday position with day shift hours. This department would provide a flexible schedule. Although this department does not travel for work, we have three divisions that operate around the clock, seven days a week. There is a possibility that there may be occasions where you might need to travel and/or modify your schedule based on the requirements of other divisions.

HOW DO YOU WIN?

We are all different, yet we all use our unique contributions to make every effort to allow our field members to do what they do best: provide expertise in the field. To help them, our office and shop personnel work to streamline processes to increase field efficiency. We are looking for a career-minded individual who will not only grow but also promote a positive cultural environment to fill this important position.

The qualified candidate we seek is a Executive Operations Assistant with these QUALIFICATIONS:

• Preferably 3-5 minimum years of experience working in a business or executive capacity.
• A minimum of 2-3 years of proven experience working for either a COO, CEO, or owner.
• Proven initiative and ability to work independently with minimal supervision.
• A current, valid driver's license and auto insurance.
• A minimum of 2-3 years of experience with core computer skills, preferably with the ability to use email and apps from Google Suite or Microsoft Office.
• Proven experience in customer service positions for a minimum of 2-3 years, with an emphasis on effective communication and good interpersonal skills.
• Effectively managed and implemented 2-3 projects simultaneously, ensuring that all established goals were met within the designated timeframes.
• Financial acumen, with the ability to read and understand P&L statements and apply financial insights to operations.
• Problem-solving and critical thinking abilities, with a keen understanding of basic contract language.

And these COMPETENCIES:

• Analytical Acumen: Ability to assess complex situations, identify critical issues, and propose effective solutions aligned with company objectives.
• Proactive Initiative: Demonstrated ability to take the lead on projects, anticipate challenges, and drive action without requiring detailed supervision.
• Customer-Centric Approach: Ability to prioritize customer needs and expectations in decision-making, ensuring a high level of customer satisfaction and loyalty.
• Ethical Standards: Commitment to upholding the company’s values and ethical standards in all actions and decisions.
• Quality Focus: Dedication to maintaining high standards of quality in all aspects of work, ensuring the delivery of top-notch results.
• Professionalism: Upholds a professional demeanor, exhibiting reliability, punctuality, and a strong work ethic.

Additional Qualifications preferred:

• Possess a college degree preferred, demonstrating a strong foundation in intellectual thinking, analytical skills, and the ability to navigate complex business environments.
• Prior industry experience working in a company with annual revenues between $10 million and $40 million, with an understanding of the unique challenges and opportunities within this scale of operations.
• Demonstrated experience managing contracts, ensuring compliance, and overseeing licensing processes to meet legal and regulatory standards.

Grow with FORJAK Industrial:

These are some of the vast rewards of working here:

• 100% Employee Stock Ownership Plan (ESOP)
• Eligibility for Health, Dental, and Vision Insurance
• $10,000 Life insurance policy for the member (employee) at no cost.
• Life Insurance and Accidental Death Insurance
• 401K (Company matching up to 4%)
• Monthly PTO accrual
• Weekly Pay
• Member (employee) Referral program bonus
• Company-provided work apparel
• Company-provided vehicle for use during work assignments
• Training
• Short-Term Disability Plans
• Accident Insurance
• Member (employee) Assistance Program

Fine Print:

Please keep in mind that this job description is not intended to cover or contain an exhaustive list of the activities, duties, or responsibilities that are expected of the member for this position. Duties, responsibilities, and activities are subject to change at any time and without notice.

FORJAK Industrial is an equal opportunity employer, and all qualified candidates are considered regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.