Ready to work for the best automotive company in the US? Do you want to be part of a team that breaks records and has fun while doing so? Is it time to make a career change that will be exciting and lucrative? Are you an outgoing person who is looking for a position where there is something new everyday? Come join our team at AutoNation Hyundai Tempe! We offer our associates a team driven environment, great benefits, and ongoing training and support. Get to the front of the line and APPLY TODAY!

As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your communication skills and automotive knowledge, you’ll utilize leading-edge technology to uncover selling opportunities that keep drivers safe in their vehicles.

Position Overview:
Working in our state of the art service departments, the Service Advisor acts as the go-between for Service Technicians and customers. In this position, you’ll be able to get out from behind the desk and play an active role in the service lane. AutoNation will look to you to explain the Service Technician’s recommendations to the customer in easy-to-understand language – and suggest up-sell opportunities to keep the customer’s vehicle safe.

What Will I Do Every Day?

• Set, confirm and prepare for appointments with customers so they can have a great service experience
• Meet or exceed targeted sales goals & the targeted customer satisfaction index
• Greet customers in a friendly manner when they arrive
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
• Produce repair orders for customers, including cost and time estimates, with full transparency
• Communicate frequently with technicians and parts associates to ensure timely completion of work
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
• Follow up with customers to ensure satisfaction
• Gain superior product knowledge to effectively help customers
• Provide an exceptional customer experience to drive loyalty

What are the requirements for this job?

• High school diploma or equivalent
• Proven ability to provide an exceptional customer experience
• Ability to set and achieve targeted goals
• Prior sales experience preferred but not required
• Demonstrated communication, consultative, interpersonal and organizational skills
• The willingness to follow up with customers
• Experience and desire to work with technology
• Valid in-state driver’s license and an acceptable, safe driving record

Job Type: Full-time

Pay: $5,000.00 - $10,000.00 per month

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• 8 hour shift

Work Days:

• Weekends as needed

Experience:

• Service writing: 3 years (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Tempe, AZ 85284 (Required)

Work Location: In person