The Find Your Flex Group are delighted to be recruiting on behalf of our partners whose company's Field Service Organization comprises dedicated professionals who are passionate about providing exceptional service to our customers. They are looking for a Field Service Specialist, who will be part of a global team committed to maintaining the high standards of service for our scientific instrumentation and software users across various industries.

We are currently seeking a skilled and customer-focused professional to join our renowned Field Service Organization in the Knoxville, TN Service Territory.

Responsibilities

• Deliver exceptional customer service, including training, diagnosing and troubleshooting issues, and assisting with parts management.
• Perform repairs, installations, and calibration of instrument models and accessories.
• Prepare reports and documentation of service and repair activities, ensuring accuracy and timeliness.
• Maintain effective communication with customers and internal stakeholders.
• Provide information on service products and offerings, and effectively promote service contracts.

Qualifications

Education:

• Associates Degree in Chemistry, Engineering, Biology, or related field required.
• Bachelor's Degree preferred.

Experience:

• 0-2 years of experience with scientific instrumentation installation, maintenance, troubleshooting, and support.
• Preference for previous experience with TA Instruments product suite (DSC, TGA, SDT, TMA, SA, DMA, DHR, HR, ARES, RSA).
• Ability to perform effective system-level troubleshooting.

Competencies:

• Strong customer focus and interpersonal skills.
• Personal integrity, ethical practice, and ability to make independent decisions.
• Effective time management and problem-solving skills.
• Excellent verbal and written communication skills.

Travel:

• Clean driving license and valid passport required.
• Territory-based position with travel within designated territory; occasional overnight travel may be required.

About Us

We are a leading specialty measurement company with a long history of innovation in chromatography, mass spectrometry, and thermal analysis, serving various scientific fields for over 60 years. With a global presence and a team dedicated to advancing healthcare, environmental management, food safety, and water quality, we strive to create business advantages for laboratory-dependent organizations worldwide.

At our company, we foster a culture of continuous improvement and collaboration, empowering our employees to make a difference in the world of human health and well-being. Join us in delivering benefit as one, as we tackle today's challenges to create a better tomorrow.

Job Type: Full-time

Salary: $1.00 - $10.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday

Work setting:

• In-person

Ability to Relocate:

• Knoxville, TN: Relocate before starting work (Required)

Work Location: In person