Objective:
Our First Call team is responsible for making the first impression when answering all incoming calls after hours. First Call is expected to perform a variety of scheduling duties and provide excellent customer service.

Primary Responsibilities:
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Respond to calls with excellent customer service.

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Assist Care Professionals with all questions that may arise.

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Assist Clients with all questions that may arise.

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Problem solve Client and Care Professional issues.

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Update proper shift notes as needed.

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Log and document all calls in report.

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Complete all Missed Clock In's with proper documentation.

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Complete all Missed Clock Out's with proper documentation.

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Gather accurate information for Service Inquiries and report to back up.

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Fill open shifts as needed.

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Attend quarterly meetings set up by Lead Service Coordinator.

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Communicate effectively with back up during shift.

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Keep clients informed of schedule changes.

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Maintain good standing with Care Professional policies.

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Adhere to all company policies and procedures.

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Perform any and all other duties deemed necessary.

Compensation:
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Weekdays 5pm-8am $45.00

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Weekend 8am-5pm $125.00

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Weekend 5pm-8am $75.00

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Holiday rate of time and half