Objective:

Our First Call team is responsible for making the first impression when answering all incoming calls after hours. First Call is expected to perform a variety of scheduling duties and provide excellent customer service.  

Primary Responsibilities:

• Respond to calls with excellent customer service.
• Assist Care Professionals with all questions that may arise.
• Assist Clients with all questions that may arise.
• Problem solve Client and Care Professional issues.
• Update proper shift notes as needed.
• Log and document all calls in report.
• Complete all Missed Clock In’s with proper documentation.
• Complete all Missed Clock Out’s with proper documentation.
• Gather accurate information for Service Inquiries and report to back up.
• Fill open shifts as needed.
• Attend quarterly meetings set up by Lead Service Coordinator.
• Communicate effectively with back up during shift.
• Keep clients informed of schedule changes.
• Maintain good standing with Care Professional policies.
• Adhere to all company policies and procedures.
• Perform any and all other duties deemed necessary.

Compensation:

• Weekdays 5pm-8am $45.00
• Weekend 8am-5pm $125.00
• Weekend 5pm-8am $75.00
• Holiday rate of time and half

Job Types: Full-time, Part-time

Pay: $45.00 - $625.00 per week

Expected hours: 10 – 20 per week

Benefits:

• Flexible schedule
• On-the-job training
• Work from home

Shift:

• Day shift
• Evening shift
• Overnight shift

Ability to Commute:

• Lincoln, NE 68512 (Preferred)

Work Location: Hybrid remote in Lincoln, NE 68512