Title: Food Service Customer Specialist, 1st Shift Req ID: 5329

City, State: Westfield, WI

Reports to: Customer Service Supervisor

Classification: Nonexempt

JOB DESCRIPTION

Summary: The Customer Service Representative is the front-line ambassador for our company, ensuring excellent service standards and maintaining high customer satisfaction. This position coordinates with various internal teams to best address customer requests and comments.

Essential Functions:

• Supports customers with accurate information about our products, pricing and deliveries.
• Establishes accurate and organized records of new or additional products, services and customer accounts.
• Promotes customer satisfaction through fielding of questions and concerns, ensuring that appropriate actions and follow-up are taken.
• Continues customer support through direct communication with the Brakebush Sales Team.

Required Qualifications:

• Two years of proven customer service experience
• Able to listen carefully to customers (internal and external) and provide prompt assistance with a courteous and calm demeanor
• Demonstrates ability to communicate, collaborate and manage internal relationships at all levels of the company
• Strong organizational skills; attention to detail, analytical and problem-solving skills
• Ability to perform and thrive in a team-oriented environment
• Capacity to learn our product and business

Preferred Qualifications:

• Experience working in the Food or Manufacturing industries
• Skilled in MS Office Suite: Excel, Word, PowerPoint and Outlook
• Knowledge of SAP, Blacksmith and CRM (Customer Relationship Management)
• Associate degree

Supervisory Responsibility: No supervisory duties.

Work Environment: The work environment is an office environment with standard temperatures and normal office noise levels.

Physical Demands: This position would be primarily sitting with little to no lifting or other physical demands.

Position Type: Non-exempt, 1st shift

Travel: No travel is expected.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Successful completion of a pre-employment drug test and background check are required.

Brakebush Brothers, Inc is an equal opportunity employer. We do not discriminate in our hiring, training, or promotion policies. We will not discriminate against job applicants or employees for reasons of race, religion, color, sex, handicap, age, national origin, or any other basis prohibited by law. Applicants must have the legal authorization to work for any employer in the United States. We are currently unable to sponsor or assume sponsorship of employment visas.

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