PURPOSE:
The Primary purpose of this position is to assist Silver State Schools Credit Union to
live out its Mission, "Excellent Member Service and Financial Solutions - For Life," by
providing outstanding service to both members and internal members. Develop a
highly effective team of employees to their highest potential through coaching and
leadership. Responsible for ensuring that outstanding service is delivered to both
internal and external members. A key component of this service is to identify the
financial needs of the member and recommend an appropriate credit union solution.

• To deliver service in alignment with our Service Commitments
• I will earn respect and build trust by acting with integrity in every

situation.

• I will understand my role in supporting the team to achieve our purpose.
• I will focus on people over products and build lasting relationships.
• I will take ownership and accept responsibility.
• I will treat my coworkers with the same high standards as I treat my

member.

• I will continuously look for ways to improve myself, my credit union, and

my community.

• I will accept there is no "they". We are one working toward the same

mission.

• I will commit to the core values
• Develop each employee to their highest potential by identifying their areas

for improvement and appropriately coaching, training or correcting the
employees' performance.

• Recognize employees who perform at a high level.
• Hold employees accountable for their performance, attitude and behavior.
• Exhibits confidence in self and others; Inspires and motivates others to

perform well. Effectively influences actions and opinions of others.

• Meet with each employee regularly to review performance, set goals for

upcoming month's performance and develop plans to improve employee's
performance.

• Demonstrate enthusiastic support of corporate mission, core values and longterm objectives.
• Performs job duties within our bylaws, regulations, Board of Directors policies,

established internal and external service standards and our work procedures.

• Train and supervise Fraud staff. Assign, direct, coordinate and review work

performed by staff.

• Maintains a highly motivated, well-trained staff while maintaining

effective employee relations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may
be assigned.

• Oversee all Fraud owned procedures, processes, and policies, including fraud

operations, and identity theft. Advise leadership of any applicable changes and execute
on delivery.

• Works with staff, internal audit, and external auditors to ensure fraud

issues are addressed within the credit union.

• Process Visa CAMS Alerts and GCAR Reporting
• Participate in regional Fraud Networking (IAFCI, Robbery, SNFNG)
• Collaborate with lawyers and law enforcement agents to develop and

execute plans for the resolution of a fraud case, this may include appearing
before court hearings as a credit union representative or to testify as a
witness.

• Investigate and process all debit/credit card fraud claims, P2P/A2A/B2B

fraud, check fraud, wire fraud, ACH fraud, ATM fraud, loan fraud, mobile
deposit fraud, shared branching fraud, account fraud, and online banking
fraud/account takeovers.

• Design and implement processes effective for the prevention or

minimization of fraud risks.

• Create and conduct fraud prevention training for all credit union staff.
• Perform regular one-on-ones to discuss employee's performance,

behavior, and progress of goals. Identify coaching opportunities and
administer appropriate corrective actions, when necessary.

• Ability to perform primary functions of all other Risk Management

Department employees.

• Complete special projects, research, analysis, and other duties as assigned by the VP of

Risk Management.