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Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members.

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 Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests

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 Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.

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 Promptly respond to and resolve guest complaints

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 Answer telephone promptly and properly being polite, courteous, and friendly

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 Be friendly, thorough, accurate and efficient in taking reservations

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 Be friendly, thorough, accurate and efficient in performing Check-ins

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 Be friendly, thorough, accurate and efficient in performing Check-outs

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 (If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous

manner

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 Assist guests with luggage upon their arrival to and departure from the hotel

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 Use the guests’ names

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 Be knowledgeable and helpful about the local area, the hotel and hotel services

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 Handle messages, wake-up calls, mail, and faxes properly

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 Assist guests’ with laundry/dry cleaning needs

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 Know of incoming VIPs

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 Follow all applicable Company Standard Operating Procedures.

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 Perform other assignments as directed by the leadership team.

Job Types: Full-time, Part-time

Pay: $13.00 - $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Weekends as needed

Experience:

• Hotel & Accommodations Concierges: 1 year (Preferred)

Work Location: In person