• Greet and welcome guest upon arrival. Register guests into the computer, verifying reservation, address and credit information.
• Accept payment for guest’s accounts both at the time of registration and check out. Maintain a house bank and make a deposit and accurate report of daily receipts.
• Issue keys to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
• Assist with handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions.
• Book reservations over the telephone and at the front desk when required.
• Communicating with public, valet, bellman, food and beverage, and housekeeping staff and management in a professional manner
• Handles customer concerns (and compliments) and upholds Cape Resorts Group’s commitment to customer service.
• Responds to customer inquiries regarding hotel services, room rates, entertainment schedules and restaurants.
• Informs hotel customer about the properties services.

Required Knowledge, Skills, Abilities:

• Knowledge of computer programs, including, but not limited to, PMS (Maestro), Microsoft Word and Excel.
• Requires good communication skills, both verbal and written.
• Ability to work under pressure required.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited information exits.

• High school or equivalent education required.
• One to two years in a public contact position.