Front Desk Associate

Job Summary:

The Residence Inn Appleton is looking to add a new Front Desk Associate to our team part time!

Pay: $15.50 per hour

Bonus: $500 Sign On!

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

Responsibilities:

QUALIFICATIONS:

Clear communication skills for conveying information and ideas.
Positive personality focused on outstanding customer service.
High school diploma required; college coursework in a related field is a plus.
Preferred experience in a hotel or related field.
Quick and accurate decision-making abilities.
Capable of working well under stress and handling workplace problems.
Basic understanding of financial information and arithmetic functions.
Proficient in Microsoft Office and able to work a varied schedule

RESPONSIBILITIES:

Greet and welcome guests at the Front Desk with warmth and friendliness.
Operate the telephone switchboard and meet performance standards.
Handle requests for information, mail, and messages courteously.
Answer guest inquiries about hotel services, facilities, and local attractions.
Communicate effectively with fellow associates and other hotel departments.
Be aware of rates, packages, promotions, and in-house groups.
Manage check-ins and check-outs efficiently and courteously.
Maintain knowledge of emergency procedures and assist as needed.
Maintain high personal appearance standards, including proper uniform and name tag.
Ensure regular attendance per Aimbridge Hospitality scheduling needs.
Comply with Aimbridge Hospitality policies and regulations for safe operations

Property Details:

Our spacious suites were designed with both business and leisure travelers in mind. Guests can choose from a studio or multiple bedroom suite and take advantage of our free WiFi, fully furnished kitchens, a separate living and work space, complimentary amenities and grocery service. Every morning guests can enjoy a hot breakfast buffet and on Monday through Wednesday join us for the Residence Inn Mix evening social. Business travelers will delight in our location near Kimberly Clark, General Dynamics/Gulfstream and Miller Electric. For those with some free time, we suggest exploring everything Appleton has to offer like the Fox Cities Performing Arts Center, Appleton’s Children Museum, Barlow Planetarium and Funset Boulevard. Our convenient location places guests minutes from the Fox Cities Stadium, home of the Wisconsin Timber Rattlers, and just a short drive from the Green Bay Packers Lambeau Field.

Company Overview:

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits:

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

Now offering Daily Pay! Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan

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